How to manage returns ?
The returns labels can be generated by both merchant and customer if you want to provide such a service.
On the merchant side select the order whose for you need to generate a return label from the orders view, using filters and search tool. Once it's done just click the generate Return Label Button. This will send an email to your customer with the label attached in PDF.
Next you have to decide if you want to allow customers to generate Returns Label by themselves from their own accounts. Once you decided just setup using the switch-toggle and they'll be able to proceed.